Terms & Conditions
Last Updated: 30 June 2025
1. Introduction
1.1 These Terms & Conditions (“Terms”) govern your use of the Lavié Treatments website (https://lavietreatments.co.uk) and any services provided through it. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please do not use our services.
1.2 We recommend that you print or save a copy of these Terms for future reference.
2. About Us
2.1 Lavié Treatments (“we”, “us”, “our”) operates as an online skincare clinic based in the UK, offering expert-led, personalised skincare solutions delivered directly to your home.
2.2 You can contact us via email at: info@lavietreatments.co.uk
3. Other Applicable Terms
3.1 These Terms refer to the following additional documents, which also apply to your use of our site:
- Our Privacy Policy – which explains how we collect and use your personal data.
- Our Terms of Supply – which apply when you purchase any products or services through our website.
4. Eligibility & Age Restriction
4.1 You must be at least 16 years of age to register or receive treatment from Lavié. By using our site, you confirm that you meet this age requirement.
5. Clinical Disclaimer
5.1 Our online consultations and treatments are overseen by qualified dermatology and medical professionals. However, the advice provided is not a substitute for in-person medical diagnosis or emergency care.
5.2 Do not use our services for urgent or life-threatening conditions. In case of emergency, contact NHS 111 or visit your local A&E.
6. Service Availability
6.1 We aim to maintain continuous access to our website and services, but we may suspend or withdraw the site or parts of it for operational or legal reasons.
6.2 We reserve the right to modify, update, or discontinue any aspect of our services at any time without prior notice.
7. User Registration & Account Security
7.1 To access treatment, you will be required to register and complete an online skin assessment.
7.2 You agree to:
- Provide accurate, current, and complete information.
- Maintain the confidentiality of your login credentials.
- Notify us immediately of any unauthorized use of your account.
8. Intellectual Property
8.1 All content on our website, including text, graphics, logos, and images, is owned or licensed by Lavié Treatments and protected by copyright and other intellectual property laws.
8.2 You may use the site for personal, non-commercial use only. You must not reproduce, modify, or republish any content without our written permission.
9. Limitation of Liability
9.1 We do not guarantee that our website or treatments will meet your expectations or result in specific outcomes.
9.2 To the fullest extent permitted by law, Lavié Treatments is not liable for any indirect, incidental, or consequential loss or damage arising from:
- The use of or inability to use our website or services.
- Reliance on information provided by our site or team.
9.3 Nothing in these Terms excludes our liability for death, personal injury d
10. Product Use & Results
10.1 Results from our treatments may vary based on individual skin types and adherence to the prescribed plan.
10.2 Users must follow instructions provided with their skincare regimen. We are not responsible for misuse or allergic reactions not disclosed during consultation.
11. Payment & Refunds
11.1 Payments for products or subscription plans must be made in advance.
11.2 You may be eligible for a refund if you cancel within the cooling-off period, as outlined in our Returns & Refund Policy. Prescription-based treatments are exempt once dispensed.
12. Termination
12.1 We reserve the right to suspend or terminate your account and access to our services if:
- You breach any of these Terms;
- False or misleading information is provided;
- You engage in harmful, abusive, or fraudulent conduct.
13. Security & Viruses
13.1 While we take reasonable precautions, we do not guarantee our site is free from viruses or bugs. You are responsible for installing adequate virus protection software.
13.2 Any unauthorized use or introduction of malware may result in criminal prosecution.
14. Linking Policy
14.1 You may link to our homepage in a fair, non-deceptive way that does not imply endorsement.
14.2 We are not responsible for the content of any third-party sites linked to from our platform.
15. Governing Law & Jurisdiction
15.1 These Terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the English courts.
16. Updates to Terms
16.1 We may revise these Terms at any time. Updates will be posted on this page with a new effective date. Continued use of the site indicates acceptance of the revised Terms.
Questions?
If you have any concerns about these Terms or your treatment, contact us at: info@lavietreatments.co.uk