Privacy Policy
Last Updated: 30 June 2025
At Lavié Treatments, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (https://lavietreatments.co.uk), create an account, use our services, or contact us.
By using our website or services, you agree to the terms outlined in this Privacy Policy.
Who We Are
Lavié Treatments is an online skincare clinic based in the UK, offering personalised treatments for hyperpigmentation, acne, melasma, ageing, and other skin conditions. Our registered contact email is: info@lavietreatments.co.uk
Information We Collect
We collect and process the following categories of personal data:
a) Information You Provide
- Personal details: name, date of birth, address, email, phone number
- Health information: details about your skin condition, allergies, medications, and treatment history (submitted through the consultation form)
- Payment information: card details and billing address (processed securely by third-party payment providers)
Account details: login credentials and preferences
b) Information We Collect Automatically
- IP address
- Browser type and version
- Device and operating system
- Browsing behavior on our website (e.g., pages visited, time on page)
How We Use Your Information
We use your information to:
- Provide personalised skincare consultations and treatment plans
- Deliver products to your address
- Communicate appointment reminders, updates, or promotions
- Comply with legal and regulatory obligations
- Improve our website performance and user experience
We rely on the following lawful bases:
- Consent (for marketing emails)
- Performance of a contract (when you purchase or consult with us)
- Legal obligations
Legitimate interest (to improve services and security)
Sharing Your Information
We will never sell your personal data. We may share your data with:
- Healthcare professionals involved in your care
- Trusted third-party service providers (e.g. delivery services, payment processors, analytics tools)
- Regulatory authorities if legally required (e.g., for prescription compliance or fraud prevention)
All third parties are required to process your data securely and in accordance with data protection laws.
Storing and Protecting Your Data
Your data is stored securely on UK or EU-based servers. We implement robust safeguards including:
- Encrypted data transmission (HTTPS)
- Secure login access and password protection
- Restricted internal access based on roles
- Regular security audits
We retain your data only for as long as necessary for the purposes stated above or as required by law (e.g., medical record retention requirements).
Your Rights
Under the UK GDPR and Data Protection Act 2018, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal exceptions)
- Object to or restrict data processing
- Withdraw consent at any time (for marketing communications)
- Request data portability
To exercise these rights, contact: info@lavietreatments.co.uk
Marketing Communications
If you opt in, we may send you occasional emails with offers, skin tips, or new treatments. You can opt out at any time using the “unsubscribe” link in any email or by contacting us directly.
Cookies
We use cookies and similar technologies to:
- Improve site functionality
- Analyse website traffic
- Remember your preferences
- Serve relevant advertisements
You can manage or disable cookies via your browser settings. For full details, see our Cookie Policy.
Children’s Privacy
Our services are intended for users aged 16 and over. We do not knowingly collect data from individuals under 16. If we become aware of such data, it will be deleted.
Third-Party Links
Our site may contain links to external sites. We are not responsible for the privacy practices or content of those sites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our services after any changes implies acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact:
Email: info@lavietreatments.co.uk
Website: https://lavietreatments.co.uk
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK: https://ico.org.uk